kla88 Privacy Policy

kla88 ("we", "our") operates a safe and trusted online entertainment platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") explains what information we collect when you use the kla88 platform — the website, mobile version, and related services — how we use it, and what your rights are.

This policy applies to all kla88 services, including cricket betting, slots, fishing games, diving games, and live casino. Please read this policy carefully before using our platform. If you have any questions, contact our 24/7 live chat support or reach us at [email protected].

kla88 uses your information only for specific, clear, and legitimate purposes. We never process your information unnecessarily and do not sell it to third parties for commercial purposes. The detailed purposes are described below:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and manage your account. This includes confirming your identity, processing transactions (via bKash, Nagad, Rocket, Upay, and bank transfer), providing gaming services, and ensuring the security of your account.

3.2 Financial Transactions and Fraud Prevention

We use your financial information to correctly process deposits and withdrawals of ৳500 or more. We need this information to detect suspicious activity and to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

3.3 Ensuring Responsible Gaming

By monitoring your gaming activity data, we are able to identify problematic gambling behaviour and provide support where needed. This is an important part of our responsible gaming commitment.

3.4 Improving Customer Service

We analyse user feedback and data to communicate effectively with you, resolve support requests, and improve the overall quality of the platform.

3.5 Notifications and Promotional Communications

With your consent, we may inform you about new promotions, bonus offers, and platform updates. You can turn off these notifications at any time.

kla88 does not sell your personal information for commercial purposes. However, in certain circumstances, limited information may be shared with our trusted partners:

• Payment processors: bKash, Nagad, Rocket, Upay, and the relevant banks receive the information needed to process transactions.
• Identity verification services: Information may be shared with trusted verification providers to complete the KYC process.
• Game providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers may receive limited technical data to manage game sessions.
• Security and fraud prevention services: Anonymised analytical data may be shared with cybersecurity partners to protect the platform.
• Legal obligations: If required by a legal order from authorities or a court directive, we are obliged to provide the necessary information.

All third-party partners are required to comply with strict confidentiality agreements and may not use your information beyond the stated purpose.

kla88 retains your personal information only for as long as it is necessary or legally required. The retention period depends on the type of information:

• Account information: For the entire period the account is active and, after account closure, for the period required by legal obligations.
• Transaction records: Retained for the period required by financial regulatory requirements.
• Gaming history: For the period needed for dispute resolution and responsible gaming monitoring.
• Cookie data: According to each cookie's set period, generally after the session ends or within a maximum of 12 months.
• Support conversations: For the period needed for complaint resolution and quality control.

Once the set period expires, we securely delete or anonymise your information so that no personal identification is possible.

kla88 is a responsible platform. Our services are for those aged 21 and above only. We do not intentionally collect any personal information from anyone under 21.

Age verification during registration is mandatory. If we become aware that a user is under 21, we will immediately close that account and delete the collected information.

If you are aware that a minor has created an account on our platform, please notify us immediately.

9.1 What Are Cookies

Cookies are small text files stored in your browser or device when you visit our website. They help us remember your preferences and give you a better experience.

9.2 What Types of Cookies We Use

• Essential cookies: Required for the core functionality of the platform, such as maintaining login status and ensuring security.
• Functionality cookies: Remember your preferences and settings, such as language selection.
• Analytics cookies: Help us review platform usage and improve service quality.
• Security cookies: Used to detect and prevent fraud and cyber attacks.

9.3 Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

kla88 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you via a platform notification or to your registered email.

The date of each update will be noted at the top of this page. Continuing to use the platform after a change means you have agreed to the revised policy. We therefore recommend reviewing this page regularly.